Flat rate shipping $7.95 within the US or free shipping w/ purchase of $75 or more.

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About Us

Mexican Candy Lady bio

Born and raised in Indio, California, I didn't know very much about Mexican culture until I met my husband who is originally from Chihuahua, Mexico. We had two beautiful sons and decided to move to El Paso, TX to be closer to his family.  


Once in El Paso, my kids and I were able to travel to Chihuahua and we fell in love. Going to the can

Born and raised in Indio, California, I didn't know very much about Mexican culture until I met my husband who is originally from Chihuahua, Mexico. We had two beautiful sons and decided to move to El Paso, TX to be closer to his family.  


Once in El Paso, my kids and I were able to travel to Chihuahua and we fell in love. Going to the candy stores and seeing huge barrels of candy and snacks in flavors I had never heard of. In that moment I wanted to try everything LOL. 


The experience I had in the Chihuahua candy store was the motivation behind opening my online shop. I would  like to provide that same experience and taste of Mexico to everyone in the states. I hope that you can enjoy a little piece of Mexico as much as we do. 

Customer Support hours of operation.

Monday through Friday 8 am to 5 pm. 

Please allow us 24 to 48 hours to respond to email inquires. 

Thank you 

  

Terms of Service

Returned Packages

How long will it take to receive my order within the US?

How long will it take to receive my order within the US?

Mexican Candy Lady is not responsible for returned packages due to incomplete address, wrong address, refusal / not picked up from local post office and/or if the delivery service is unable to deliver (Examples: no mail receptacle, animal interference, no safe place to deliver... Etc.). A refund minus all shipping costs and a 25% restocking will be issued for returned packages. 

How long will it take to receive my order within the US?

How long will it take to receive my order within the US?

How long will it take to receive my order within the US?

 Our standard processing time to ship orders out is 5 to 7 business days, Monday- Friday 8am to 5pm. Once your order ships you will receive a tracking number to the email provided at checkout where you can track your package on USPS.com. Listed below are normal transit times based on courier. Depending on the method you select at checkout, transit times can vary. Holiday season may impact transit time. No matter what shipping option is selected our process time is still 5 to 7 business days.


  • Free Shipping w/$75 purchase /USPS Priority Mail: 2-5 business days.
  • First Class Shipping: 2-7  business days.
  • UPS depending on service 2 to 5 business days. 

Summer Heat Warning

How long will it take to receive my order within the US?

Summer Heat Warning

 Please Note: Mexican Candy Lady is not responsible for melting or other damage caused by heat exposure during shipping. Ice Packs are available for purchase.

What you can do: 

• Choose a faster shipping method for all treats that could melt or pop (chips, chocolate, gummies and jelly candy) 

• Track your order to know when it has been delivered to shipping address.  

• Please check weather conditions in your area. 

Order Issue

Do you accept returns?

Summer Heat Warning

  Please contact us within 7 business days of receiving your order with any issues you may have with a product. Please email us at info@mexicancandylady.com with your name, order number and pictures of any damages (product/s, inner and outer packaging) that may have occurred in transit for a possible replacement.  If you do not like a product you purchased, that is out of our control and we will not issue a refund or store credit. Please know that flavors and texture are different then what you may be use to.    

Do you accept returns?

Do you accept returns?

Do you accept returns?

 No!!! Due to the nature of the products no returns are accepted. 


ALL SALES ARE FINAL!!!

Where are you located?

Do you accept returns?

Do you accept returns?

 We are located and ship from El Paso, TX. In store/ Curbside pickup is available for our local and surrounding areas. Don't live in Texas? Not a problem have your snacks delivered anywhere in the US for $7.95.


Worldwide shipping is available. We offer USPS and UPS. 

Lost / Damaged / Stolen Candy:

Mexican Candy Lady cannot be held responsible for products that are stolen, damaged, or lost since after the package leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service. Mexican Candy Lady will not honor any claims for items marked delivered by the delivery company.  Mexican Candy Lady will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery which is not controlled by Mexican Candy Lady. During transit, some of your items may break - this is just the nature of shipping and cannot be controlled by us.  We are not responsible for broken products. Mexican Candy Lady will not be able to refund you for products where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed.  Please be sure to send package where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Make sure your address is correct before submitting your order. Consider adding United States Postal Service Signature Conformation for the added protection.  

International shipping

Wholesale

International Customs Fees

International Shipping

 At the moment we only offer wholesale on all Mexican Chips. Please email us at info@mexicancandylady.com for more information. 

International Shipping

International Customs Fees

International Shipping

We use USPS for international shipping. If you'd like to use a different carrier, please send us a message prior to placing your order.  Arrival time can take anywhere between 2 to 8 weeks depending on your region.

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International Customs Fees

International Customs Fees

International Customs Fees

All Customers outside of the U.S. are subject to customs/ duty fees from the post office upon delivery. This is completely out of our control and those fees are paid to customs directly.  PLEASE NOTE: NON- US CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY OR CUSTOMS FEES, WHICH MAY BE COLLECTED UPON THE DELIVERY OF YOUR PACKAGE.  

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We've updated our Policy/ Terms of service. 


Please note our current wait time for orders to ship is 5 to 7 business days. This does not include weekends or holidays. Expedited shipping such as USPS Priority shipping, UPS expedited shipping does not effect the process time, only the shipping days.


Please use discretion when ordering chocolate and or candy during warm/ hot summer months. Mexican Candy Lady is not responsible for melted product. Please consider adding an ICE PACK to help with high heat. 



 

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