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BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

BY PLACING AN ORDER ON OUR WEBSITE, YOU ARE AGREEING TO OUR TERMS AND CONDITONS.

Terms and Conditions

Lost / Damaged / Stolen Candy:


Mexican Candy Lady cannot be held responsible for products that are stolen, damaged, or lost since after the package leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service. Mexican Candy Lady will not honor any claims for items marked delivered by the delivery company.  Mexican Candy Lady will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery which is not controlled by Mexican Candy Lady. During transit, some of your items may break - this is just the nature of shipping and cannot be controlled by us.  We are not responsible for broken products. Mexican Candy Lady will not be able to refund you for products where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed. Please be sure to send package where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Make sure your address is correct before submitting your order. Consider adding United States Postal Service Signature Conformation for the added protection.  

Order Issue

Summer Heat Warning

Returned Packages

Please contact us within 7 business days of receiving your order with any issues you may have with a product. Please email us at info@mexicancandylady.com with your name, order number and pictures of any damages (product/s, inner and outer packaging) that may have occurred in transit for a possible replacement.  If you do not like a produ

Please contact us within 7 business days of receiving your order with any issues you may have with a product. Please email us at info@mexicancandylady.com with your name, order number and pictures of any damages (product/s, inner and outer packaging) that may have occurred in transit for a possible replacement.  If you do not like a product you purchased, that is out of our control and we will not issue a refund or store credit. Please know that flavors and texture are different then what you may be use to.    

Returned Packages

Summer Heat Warning

Returned Packages

Mexican Candy Lady is not responsible for returned packages due to incomplete address, wrong address, refusal / not picked up from local post office and/or if the delivery service is unable to deliver (Examples: no mail receptacle, animal interference, no safe place to deliver... Etc.). A refund minus all shipping costs and a 25% restocking will be issued for returned packages. 

Summer Heat Warning

Summer Heat Warning

Summer Heat Warning

Please Note: Mexican Candy Lady is not responsible for melting or other damage caused by heat exposure during shipping. We cannot control weather or where package is left by mail carrier. Ice Packs are available for purchase.

What you can do: 

• Choose a faster shipping method for all treats that could melt or pop (chips, chocolate, gummies

Please Note: Mexican Candy Lady is not responsible for melting or other damage caused by heat exposure during shipping. We cannot control weather or where package is left by mail carrier. Ice Packs are available for purchase.

What you can do: 

• Choose a faster shipping method for all treats that could melt or pop (chips, chocolate, gummies and jelly candy) 


• Track your order to know when it has been delivered to shipping address.  


• Purchase Ice Pack to help with high 

temps (PURCHASING ICE PACK DOES NOT GUARANTEE MELTING WILL NOT OCCUR)

About Us

International Customs Fees/ Rules

All customers outside of the U.S. are subject to customs/ duty fees and rules from the shipping company upon delivery. This is completely out of our control, and the fees are paid directly to customs.  PLEASE NOTE: NON-US CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY OR CUSTOMS FEES, WHICH MAY BE COLLECTED UPON THE DELIVERY OF YOUR PACKAGE.  CUS

All customers outside of the U.S. are subject to customs/ duty fees and rules from the shipping company upon delivery. This is completely out of our control, and the fees are paid directly to customs.  PLEASE NOTE: NON-US CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY OR CUSTOMS FEES, WHICH MAY BE COLLECTED UPON THE DELIVERY OF YOUR PACKAGE.  CUSTOMS MAY REMOVE ITEMS DUE TO THE COUNTRIES RULES AND REGULATIONS.  WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS THEY CHOOSE TO REMOVE. PLEASE CHECK WITH YOUR COUNTRY TO SEE WHAT IS ALLOWED. 



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We've updated our Terms of service. 


Please note our current wait time for orders to ship is 2 to 5 business days. This does not include weekends or holidays.  

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