Lost / Damaged / Stolen Candy:
Mexican Candy Lady cannot be held responsible for products that are stolen, damaged, or lost since after the package leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service. Mexican Candy Lady will not honor any claims for items marked delivered by the delivery company. Mexican Candy Lady will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery which is not controlled by Mexican Candy Lady. During transit, some of your items may break - this is just the nature of shipping and cannot be controlled by us. We are not responsible for broken products. Mexican Candy Lady will not be able to refund you for products where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed. Please be sure to send package where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Make sure your address is correct before submitting your order. Consider adding United States Postal Service Signature Conformation for the added protection.
Something not quite right with your candy haul? Email info@mexicancandylady.com within 7 business days of delivery. Include your name, order number, and photos of damaged items and their inner and outer packaging so we can review your request for a possible replacement. Mexican sweets bring bold, distinctive flavors and textures, so a tre
Something not quite right with your candy haul? Email info@mexicancandylady.com within 7 business days of delivery. Include your name, order number, and photos of damaged items and their inner and outer packaging so we can review your request for a possible replacement. Mexican sweets bring bold, distinctive flavors and textures, so a treat may be new to your taste. We’re unable to offer refunds or store credit just because a product isn’t for you.
Double-check your shipping address so your colorful candy haul can find its way to you! We can’t guarantee delivery if an address is incomplete or incorrect, a package is refused or left unclaimed at the post office, or the carrier can’t deliver it—for example, if there’s no mail receptacle or safe place to leave it. If a package is retur
Double-check your shipping address so your colorful candy haul can find its way to you! We can’t guarantee delivery if an address is incomplete or incorrect, a package is refused or left unclaimed at the post office, or the carrier can’t deliver it—for example, if there’s no mail receptacle or safe place to leave it. If a package is returned to us, we’ll refund the order minus shipping costs and a 25% restocking fee.
Sunny days can make some treats melt or pop in transit, and we can’t control the weather or where your carrier leaves the package. Ice packs are available for purchase, but they can’t guarantee your candy will arrive unmelted. Help your treats travel well:
• Choose faster shipping for melt-prone favorites like chocolate, gummies, jelly ca
Sunny days can make some treats melt or pop in transit, and we can’t control the weather or where your carrier leaves the package. Ice packs are available for purchase, but they can’t guarantee your candy will arrive unmelted. Help your treats travel well:
• Choose faster shipping for melt-prone favorites like chocolate, gummies, jelly candy, and chips.
• Track your order and bring it inside soon after delivery.
• Consider adding an ice pack when the weather heats up.
Ordering from outside the U.S.? Your sweet haul may come with customs duties or fees, collected by your carrier or customs office at delivery. These charges are set by your country and are your responsibility. Customs rules may also restrict some treats from entering your country. Since rules vary, please check what’s allowed before ordering. Thanks for understanding—and happy snacking!
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